Privacy Policy

Last updated: March 02, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You under the GDPR.

1. Data We Collect

We collect information that You provide directly to us to facilitate 3D printing services.

Personal Data

While using Our Service, we may ask You to provide:

  • Contact Information: Email address, First and Last name, Phone number.

  • Shipping Information: Full Address, ZIP/Postal code, City, Country.

  • Order Assets: 3D model files (STL, OBJ, etc.) and any text or images provided for personalization.

  • Payment Information: Processed through secure third-party gateways (we do not store your full credit card details on our servers).

Usage & Technical Data

We collect data automatically to improve our website performance:

  • Device Info: IP address, browser type, and operating system.

  • Activity: Pages visited, time spent on the site, and diagnostic data.

2. How We Use Your Data

We use your information for the following specific purposes:

  • Fulfillment: To print and deliver the items You ordered.

  • Account Management: To manage Your registration and provide customer support.

  • Communication: To send order updates, security alerts, or promotional offers (if You have opted in).

  • Technical Optimization: To analyze how our store is used and fix technical bugs.

3. Cookies and Tracking

We use Cookies to keep you logged in and remember your shopping cart.

  • Essential Cookies: Necessary for the website to function.

  • Functionality Cookies: Remember your preferences (like language or login).

  • Analytics: We may use limited tracking to see which 3D printing materials are most popular.

4. Sharing Your Data

We do not sell your data. We only share information with:

  • Service Providers: Shipping companies (to deliver your prints) and payment processors.

  • Legal Requirements: If required by Maltese or EU law to comply with a legal obligation.

  • Business Transfers: In the event of a merger or sale of the Company.

5. Data Retention & Security

  • Files: We typically retain your uploaded 3D files for a period of 30 days after order completion to facilitate “re-prints” or troubleshooting, after which they may be deleted unless stored in your account.

  • Account Data: Retained as long as your account is active.

  • Security: We use industry-standard encryption to protect your data, but no method of transmission is 100% secure.

6. Your Rights (GDPR)

Because we operate in Malta, you have the right to:

  • Access: Request a copy of the data we hold about you.

  • Rectification: Ask us to correct inaccurate information.

  • Erasure: Request that we delete your personal data.

  • Withdraw Consent: Opt-out of marketing emails at any time.

To exercise these rights, contact us at privacy@3dprinting.mt.

7. Children’s Privacy

Our Service is not intended for children under 16. We do not knowingly collect data from minors without parental consent.

8. Contact Us

For any privacy-related concerns:

  • By email: privacy@3dprinting.mt